Strictly Prohibited Items
Narcotics and Controlled Substances
All types of illegal drugs, prohibited substances, and unlicensed medications.
Weapons and Ammunition
Firearms, bladed weapons, ammunition, and any explosive materials of all kinds.
Currency and Financial Instruments
Cash, foreign currencies, financial securities, and checks beyond legally permitted limits.
Live Animals
All types of live animals or unlicensed animal products.
Hazardous Materials
Dangerous chemicals, radioactive substances, flammable materials, or anything posing a risk to public health.
Content Contrary to Public Morals
Any content or materials that conflict with Islamic values and public morals in the Sultanate of Oman.
Smuggled and Counterfeit Goods
Any smuggled, counterfeit, or pirated products in violation of intellectual property and customs laws.
Unlicensed Alcohol and Tobacco
Alcoholic beverages and tobacco products outside official licensed channels.
Items Requiring Prior Disclosure
The following items are permitted but must be explicitly disclosed when creating the request:
- Licensed medications and medical supplies
- Food items requiring refrigeration or temperature control
- Fragile or breakable items of high value
- High-value electronic devices
- Jewelry and items of high monetary or sentimental value
Liability
The customer bears full responsibility for the contents of the parcel sent. If prohibited items are discovered, the traveler has the right to refuse the parcel and report it immediately, and Mata App will notify the relevant authorities as required.
Reporting Violations
If you suspect the presence of prohibited items, report them immediately using the report button within Mata App or contact our team via WhatsApp.