Acceptance of Terms
By using Mata App, you acknowledge that you have read, understood, and fully agree to be bound by these Terms and Conditions. If you do not agree to any provision, please stop using the app.
Nature of Service
Mata App is an electronic intermediary platform that connects parcel senders with travelers. The app is not a shipping or transport company and does not bear direct responsibility for parcels. The contractual relationship for shipping is established directly between the customer and the traveler, and financial settlement is their joint responsibility.
Registration and Account
- Users must be 18 years of age or older
- Providing accurate and truthful information during registration is mandatory
- Users are responsible for maintaining the confidentiality of their login credentials
- Creating more than one account for the same person is prohibited
Traveler Obligations
- Submit valid and authentic identity documents for verification
- Transport accepted parcels carefully and deliver them on time
- Upload documentary photos at pickup and at delivery
- Not open parcels or tamper with their contents
- Comply with the Prohibited Items Policy
Customer Obligations
- Fully and honestly disclose parcel contents when creating a request
- Not send any prohibited or illegal items
- Be present at the agreed time and location to hand the parcel to the traveler
- Settle the agreed amount with the traveler upon completion of delivery
Liability and Compensation
Mata App is a technical intermediary platform and does not bear direct liability for any loss or damage to parcels. In case of a dispute, we provide a reporting and complaint mechanism within the app to assist in resolution.
Subscriptions and Payments
A traveler's subscription grants the right to accept requests during the subscription period. Payments are non-refundable after subscription activation except in exceptional cases at the discretion of the Mata App team. Prices are subject to change with prior notice.
Account Termination
Mata App reserves the right to suspend or terminate any account that violates these terms or app policies, without prior notice in cases of serious violation. Users may delete their account at any time from the app settings.
Amendments to Terms
We reserve the right to amend these terms at any time. Users will be notified of significant changes via an in-app notification. Continuing to use Mata App after the amendment implies acceptance of the new terms.
Contact Us
For any questions about these terms, contact us via WhatsApp or through the support section within Mata App.