Introduction
Mata App provides a service that connects parcel senders with travelers heading to the same destination. We are committed to protecting the privacy of our users to the highest standards. This policy explains what data we collect, how we use it, and your rights in full.
Data We Collect
We collect the following information when you register and use the app:
- Full name, phone number, and email address
- Identity document photos and selfie for verification purposes (for travelers)
- Vehicle information and license plate number (for travelers)
- Request and trip data including entered geographic locations
- Shipment documentation photos uploaded through the app
- Usage and device data to improve the app experience
How We Use Your Data
- To operate the service and connect customers with travelers
- To verify traveler identities before approving them
- To send notifications related to your requests and trips
- To improve Mata App and develop new features
- To comply with legal and regulatory requirements
- To resolve disputes and handle complaints
Data Sharing
We do not sell your personal data to any third party. We share information only when necessary in the following cases:
- Between the customer and traveler after a request is accepted, to enable direct communication
- With technical service providers linked to operating the app
- When requested by legal and regulatory authorities under applicable laws
Data Security
We use encryption for data in transit and at rest, and apply strict security standards to protect against unauthorized access. Data access is granted only to authorized personnel according to business needs.
Your Rights
- The right to access your personal data stored with us
- The right to request correction of inaccurate data
- The right to request deletion of your account and data
- The right to withdraw your consent to data processing
Cookies
Mata App uses cookies to improve user experience and remember your preferences. You can control these files from your device settings.
Contact Us
For any questions related to this policy or your personal data, contact us via WhatsApp or directly through Mata App.